At Jewellery Sale, we are committed to delivering your orders safely, securely, and on time. Our Shipping Policy outlines the terms and conditions regarding the shipping and delivery of your purchases.
1. Shipping Destinations
a. Domestic Shipping (Within India)
We ship to all major cities and towns across India. Delivery is available to residential addresses, business locations, and P.O. Boxes.
b. International Shipping
Currently, we do not offer international shipping. Please stay tuned for future updates on our shipping capabilities.
2. Shipping Charges
a. Free Shipping
We offer free standard shipping on all orders within India.
b. Express Shipping
For faster delivery, we offer express shipping at an additional cost. The fee for express shipping will be calculated at checkout based on your location.
3. Processing Time
a. Order Processing
Orders are typically processed within 1-2 business days after payment confirmation. Custom or personalized orders may take longer to process, and you will be informed of the estimated processing time at the time of purchase.
b. Order Confirmation
Once your order is processed and shipped, you will receive a confirmation email with tracking details.
4. Delivery Time
a. Standard Shipping
- Metropolitan Areas: 5-7 business days
- Non-Metropolitan Areas: 7-10 business days
b. Express Shipping
- Metropolitan Areas: 2-4 business days
- Non-Metropolitan Areas: 3-5 business days
Please note that delivery times are estimates and may vary depending on factors such as weather conditions, holidays, or unexpected delays by the courier service.
5. Order Tracking
a. Tracking Information
Once your order is shipped, you will receive a tracking number via email or SMS. You can use this tracking number to monitor the status of your delivery on our website or through the courier service’s tracking portal.
b. Tracking Support
If you encounter any issues with tracking your order, please contact our customer service team at support@jewellerysale.in or +91-XXXXXXXXXX for assistance.
6. Delivery Issues
a. Undeliverable Packages
In the event that a package is undeliverable due to incorrect address information, unavailability of the recipient, or other reasons, the package may be returned to us. We will contact you to arrange for re-shipment or refund, minus any additional shipping costs.
b. Damaged or Lost Packages
If your package arrives damaged or is lost in transit, please contact us immediately at support@jewellerysale.in or +91-XXXXXXXXXX. We will work with the courier service to resolve the issue and ensure you receive a replacement or refund.
7. Shipping Restrictions
We do not ship to certain restricted areas or locations deemed unsafe by our courier partners. In such cases, we will notify you and work to find an alternative solution.
8. Customs and Duties
For orders within India, all applicable taxes and duties are included in the price of the item at checkout. As we do not currently offer international shipping, there are no additional customs or duties applicable.