At Jewellery Sale, we strive to provide you with the highest quality jewelry and a seamless shopping experience. However, if you are not completely satisfied with your purchase, we offer a straightforward refund policy to ensure your satisfaction.

1. Eligibility for Refunds

a. Conditions for Refund

To be eligible for a refund, the item must:

  • Be returned within 15 days of the delivery date.
  • Be in its original, unused, and undamaged condition.
  • Include all original packaging, certificates, and tags.

b. Non-Refundable Items

The following items are not eligible for refunds:

  • Customized or personalized jewelry.
  • Items purchased during clearance sales or with a discount code (unless defective).
  • Gift cards.

2. How to Request a Refund

a. Initiating a Refund

To request a refund, please contact our customer service team at support@jewellerysale.in or call us at +91-XXXXXXXXXX within 15 days of receiving your order. Provide your order number, details of the item(s) you wish to return, and the reason for the return.

b. Return Shipping

You are responsible for the cost of return shipping unless the item is defective or incorrect. We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.

3. Processing Your Refund

a. Inspection

Once we receive your returned item, it will be inspected to ensure it meets the eligibility criteria. If the item is in its original condition, your refund will be processed.

b. Refund Method

Refunds will be issued to the original payment method used at the time of purchase. Please allow 7-10 business days for the refund to be processed and reflected in your account.

c. Partial Refunds

In some cases, only partial refunds may be granted, such as when:

  • The item is not in its original condition or has missing parts.
  • The return is initiated after the 15-day return period.

4. Defective or Incorrect Items

If you receive a defective or incorrect item, please contact us immediately at support@jewellerysale.in or +91-XXXXXXXXXX. We will arrange for a return or exchange at no additional cost to you. You may be required to provide photos of the defective or incorrect item for verification.

5. Exchanges

We do not offer direct exchanges. If you wish to exchange an item, please follow the return process for a refund and place a new order for the desired item.

6. Cancellations

Orders can be canceled within 24 hours of placement for a full refund. After 24 hours, orders cannot be canceled as they are already in processing.